Privacy Policy shoi33 — Your Data Security Is Our Priority

Shoi33 collects various types of information to enable us to provide a secure, efficient, and personalised service to every user. This data collection is carried out transparently and covers only the information genuinely required for platform operations.

Below are the categories of information we collect:

All information we collect is used for legitimate purposes directly related to the operation of the shoi33 platform. We do not use your data for any other purpose without prior notice and your consent.

• Create and manage your user account, including the KYC identity verification process required by regulators.
• Process financial transactions including deposits, withdrawals, and bonus payments efficiently and securely.
• Identify and prevent fraudulent activity, money laundering, and unauthorised account access.
• Provide effective customer support and resolve any complaints or enquiries accurately.
• Send important account communications such as transaction confirmations, security notifications, and policy updates.
• Personalise your gaming experience based on your preferences and usage habits without sharing your data with third parties.
• Comply with reporting and regulatory requirements set by the authorities that issued our operating licence.
• Continuously improve our platform and services based on anonymised usage pattern analysis.

All data processing is carried out on valid legal grounds, including contract performance, legal obligations, shoi33's legitimate interests balanced against your rights, and your freely given, informed consent.

Shoi33 does not sell, transfer, or disclose your personal information to external parties except in the limited circumstances clearly stated below. Any data sharing that takes place is based on legitimate operational necessity and is protected by binding confidentiality agreements.

• Payment Processors: Required financial data is shared with payment gateway providers such as FPX, DuitNow, and digital wallet operators that have undergone shoi33's security vetting process.
• Identity Verification: KYC information is shared with trusted identity verification service providers to meet regulatory requirements.
• Legal Requirements: shoi33 will disclose required information to the relevant authorities when mandated by court order, law, or official investigation.
• Business Transfers: In the event of a company merger or acquisition, user data may be transferred as part of the business assets with appropriate notice given to you.

The security of your personal data is a responsibility we take extremely seriously at shoi33. We invest in robust security infrastructure and follow industry-standard data protection protocols to keep your information safe at all times.

• Data in transit is encrypted using TLS 1.3 and 256-bit SSL protocols, ensuring no third party can intercept communications between you and our servers.
• Stored data is protected with AES-256 encryption at the database level, ensuring security even in the event of an unauthorised physical access attempt.
• A role-based access control (RBAC) system ensures that only specifically authorised staff can access designated data categories.
• Regular security audits and penetration testing are conducted by independent cybersecurity firms to identify and address any vulnerabilities.
• Real-time 24/7 threat monitoring with advanced intrusion detection systems (IDS/IPS) to identify suspicious activity instantly.
• Two-factor authentication (2FA) is available for all user accounts as an additional security layer that we strongly encourage you to enable.

While we take all reasonable steps to protect your data, no system can be guaranteed 100% secure. We encourage you to play your part in keeping your account safe by using a strong password and never sharing your login credentials with anyone.

Under Malaysia's Personal Data Protection Act 2010 (PDPA) and shoi33's internal policies, you hold the following rights regarding your personal data. We fully respect and facilitate the exercise of these rights.

Shoi33 uses cookies and similar tracking technologies to enhance user experience, maintain session security, and understand how our platform is used. Cookies are small text files stored on your device when you visit our website.

You can manage cookie settings through your internet browser. Please note that disabling certain cookies may affect the functionality and user experience of the shoi33 platform.

Shoi33 retains your personal data only for as long as necessary to fulfil the original purpose of collection or to comply with applicable legal requirements. We enforce a strict data retention policy to ensure no data is stored longer than necessary.

• Active Account Data: Retained for the duration your account remains active and for 7 years following account closure to fulfil financial and legal record-keeping requirements.
• Transaction Records: Retained for a minimum of 7 years in accordance with the Anti-Money Laundering, Anti-Terrorism Financing and Proceeds of Unlawful Activities Act 2001.
• Communication Logs: Customer support logs and complaint-related communications are retained for 3 years for dispute resolution purposes.
• Analytics Data: Anonymised usage data is retained for 2 years for trend analysis and platform improvement purposes.
• Marketing Data: Retained until you withdraw consent or request deletion, whichever comes first.

Shoi33 reserves the right to update or amend this Privacy Policy at any time to reflect changes in our data practices, new legal requirements, or protection enhancements we implement. We are committed to informing you of any material changes.

• The latest update date will always be clearly displayed at the top of this document and on our privacy page.
• Material changes will be communicated to you via in-platform notifications or email to your registered address at least 14 days before they take effect.
• Continued use of the shoi33 platform after any amendments take effect will be considered acceptance of the updated privacy terms.
• If you disagree with any changes made, you have the right to close your account and request deletion of your data without any additional penalty.
• Previous versions of the Privacy Policy are kept in our archive and can be requested for reference if needed.

We encourage you to review this page regularly so you are always informed of how we protect your data and any improvements we have implemented to enhance your privacy.

If you have any questions, concerns, or complaints regarding how shoi33 handles your personal data, or if you wish to exercise any of your rights as a data subject, our data protection team is ready to assist you.

• Contact us via the official shoi33 email, clearly stating the type of request for faster processing.
• For urgent complaints regarding data breaches or unauthorised access to your account, use the in-platform live chat channel, which operates 24/7.
• We will acknowledge receipt of your request within 3 business days and provide a full response within 14 business days.
• If you are not satisfied with our response, you have the right to lodge a complaint with the Department of Personal Data Protection Malaysia, the relevant regulatory authority.