Terms and Conditions shoi33 – Official Platform Guidelines

By registering, logging in, or using any part of the shoi33 platform — whether via the website at shoi33.com or our mobile app — you acknowledge that you have read, understood, and agreed to be fully bound by these terms and conditions.

These terms form a legally binding agreement between you as the user and shoi33 as the platform operator. If you do not agree with any part of these terms, you are required to cease using our platform immediately.

These terms are interpreted and governed in accordance with applicable laws. Any dispute arising from the use of the shoi33 platform will be resolved through the dispute resolution procedures established by the regulatory body that issued our operating licence.

To register and use the shoi33 platform, you must meet all of the following eligibility requirements without exception:

• Be at least 18 years of age, or the minimum age requirement stipulated in your jurisdiction of residence, whichever is higher.
• Not residing in any jurisdiction where online gambling activities are prohibited under local law.
• Register as a private individual and not on behalf of a company, partnership, or other entity unless with written permission from shoi33.
• Maintain only one active account at a time. Multiple account registrations are strictly prohibited.
• Never having been restricted, suspended, or banned from the shoi33 platform previously without official reinstatement approval.

During registration, you are required to provide accurate, truthful, and up-to-date information. shoi33 reserves the right to verify your identity at any time through a Know Your Customer (KYC) process, which includes submission of valid identification documents and proof of address.

You are solely responsible for all activities that occur under your shoi33 account. Your account is personal and may not be transferred, shared, or used by any individual other than yourself. shoi33 shall not be liable for any losses arising from unauthorized access resulting from your negligence in maintaining account security.

• Keep your account password secure and do not share it with anyone, including family members.
• Log out of your account when using a public or shared device.
• Notify shoi33 immediately if you suspect your account has been accessed without authorization.
• Enable two-factor authentication (2FA) for an additional layer of security we provide.
• Keep your account details up to date at all times, especially your email address and mobile number.

Shoi33 strictly prohibits any form of platform usage that could compromise game integrity or harm other players. This includes the use of automation software, bots, scripts, or any other technical means to gain an unfair advantage in gaming or wagering.

Shoi33 supports a wide range of popular local payment methods in Malaysia, including DuitNow, FPX, Touch 'n Go eWallet, and GrabPay. All deposits are processed instantly and shoi33 charges no fees on standard deposit transactions.

Below are the deposit and withdrawal policies you need to understand:

• Minimum and maximum deposit limits are set according to the chosen payment method and may vary.
• All withdrawals can only be processed to a bank account or digital wallet registered in the same name as the shoi33 account holder.
• shoi33 reserves the right to request additional verification documents before processing withdrawals exceeding a certain amount as a security measure.
• Withdrawals are typically processed within 1 to 3 business days, depending on the chosen method and internal verification requirements.
• You are responsible for ensuring that your bank account or digital wallet details provided are accurate and up to date.

Shoi33 offers a wide variety of bonuses and promotions from time to time to add value to your gaming experience. Each bonus and promotion is subject to specific terms stated on the respective promotions page.

The general terms applicable to all bonuses and promotions at shoi33 are as follows:

• Each player is entitled to the welcome bonus only once upon first registration.
• Rollover (turnover) requirements must be met before you can withdraw funds earned from bonus money.
• Bonuses cannot be converted directly into cash unless otherwise stated in the relevant promotion's terms.
• shoi33 reserves the right to cancel or withdraw any bonus granted if there is evidence of abuse or fraud.
• Bonuses have a set validity period and will expire automatically if the usage conditions are not met within that period.
• Using multiple accounts to repeatedly claim bonuses is prohibited and may result in the closure of all accounts involved.

All betting and gaming on the shoi33 platform are subject to specific rules stated in the respective help and game rules sections. Players are responsible for familiarising themselves with the rules of each game or market before placing a bet.

• All bets that have been confirmed and accepted by the system are final and cannot be cancelled except under specifically stated circumstances.
• shoi33 reserves the right to cancel bets accepted on the basis of technical errors, incorrect odds, or inaccurate match information.
• Winnings will be credited to your account automatically once the official result is confirmed by the system.
• Any attempt to exploit technical vulnerabilities or errors in the odds system will result in bet cancellation and further action against the account.
• shoi33 reserves the right to decline or limit any bet without being required to provide the player with a detailed reason.

For Live Casino games, players must comply with all dealer instructions and designated table rules. Any discourteous behaviour or disruption to other players may result in access to the relevant table being denied.

Shoi33 respects your privacy and is committed to protecting the personal information you provide to us. The collection, use, and storage of your personal data are carried out in accordance with our Privacy Policy, available at Privacy Policy page.

• Your personal data is stored on servers protected with 256-bit SSL encryption and strict access controls.
• shoi33 does not sell or rent your personal data to any third party for marketing purposes.
• Your data may be shared with selected third parties solely for the purposes of payment processing, identity verification, and legal compliance.
• You have the right to request access to, correction of, or deletion of your personal data, subject to applicable legal requirements.

By using the shoi33 platform, you give us your consent to process your personal data for the purposes of service provision, account verification, fraud prevention, and regulatory compliance.

Shoi33 reserves the right to suspend or close any player's account at any time without prior notice if there is reasonable cause to do so. Grounds that may result in such action include:

• Violation of any part of these terms and conditions.
• Fraud, false identity verification, or attempted money laundering.
• Use of automation software, bots, or hacking methods to gain an unfair advantage.
• Registration of multiple accounts by the same individual.
• Systematic abuse of bonus or promotion programs.
• Self-exclusion request initiated by the player in relation to responsible gambling.

You may also close your account at any time by contacting the shoi33 customer support team. All valid balances that have met the withdrawal requirements will be returned to you within the specified timeframe.

The shoi33 platform is provided on an "as is" basis without any implied or express warranties regarding its reliability, accuracy, or fitness for a particular purpose. While we strive to keep the platform running without interruption, we do not guarantee that the service will always be available or free from technical errors.

• shoi33 is not liable for any indirect, consequential, or loss-of-opportunity damages arising from the use of the platform.
• shoi33's maximum liability to you under any circumstances shall not exceed the total amount you have deposited in the 12 months prior to the claim.
• shoi33 is not liable for any service disruptions caused by factors beyond our control, including internet outages, natural disasters, or government actions.

Shoi33 reserves the right to update, modify, or replace any part of these terms and conditions at any time at our sole discretion. Material changes will be communicated to you via in-platform notifications or by email to the address registered on your account.

• The date of the latest amendment will always be displayed at the top of this document for your reference.
• It is your responsibility to review these terms periodically to ensure you remain compliant with the latest version.
• Continued use of the shoi33 platform after any amendment takes effect constitutes acceptance of the updated terms.
• If you disagree with any amendment made, you have the right to close your account without any penalty.

If you have any questions or concerns regarding these terms and conditions, please contact the shoi33 customer support team, available 24 hours a day, 7 days a week via in-platform live chat or our official email.